Privacy Policy
Your data, handled the way we’d want ours handled.
How birkhub collects, uses, and protects your personal information, and the rights you have over it under CCPA/CPRA and GDPR.
Effective June 17, 2026
01
Who We Are
This Privacy Policy explains how birkhub (“we,” “us,” and “our”) collects, uses, and protects your personal information. The data controller is birkhub, located at 600 Congress Ave, Suite 1401, Austin, TX 78701, United States. Privacy questions can be sent to support@birkhub.com or +1 (346) 672-6975.
02
What We Collect
Name, shipping and billing address, email address, phone number, and order details.
Card data is processed by secure payment providers. We do not store full payment card numbers.
Device information, browser type, IP address, pages viewed, and analytics information collected through cookies.
Information contained in emails, contact forms, phone calls, and customer support conversations.
03
How and Why We Use It
We use your information to process and ship orders, provide customer support, handle returns and exchanges, send order updates, prevent fraud, maintain website security, comply with legal obligations, and improve our services.
• Performance of our contract with you
• Your consent where required
• Our legitimate interests in operating and improving our business
• Compliance with legal obligations
04
Sharing Your Information
We do not sell your personal information. We share information only with trusted service providers that help us operate our business, such as:
• Payment processors
• Shipping and logistics providers
• Fraud prevention and security services
• Professional advisers where legally necessary
We may also disclose information when required by law or when necessary to protect our customers, business, or legal rights.
05
Your Rights
Depending on where you live, you may have rights regarding your personal information. To exercise any right, email support@birkhub.com and we will respond within the timeframe required by law.
• Right to know what information we collect and use
• Right to request deletion
• Right to request correction of inaccurate information
• Right to opt out of sale or sharing of personal information
• Right to non-discrimination for exercising privacy rights
• Right of access
• Right to correction
• Right to deletion
• Right to data portability
• Right to restrict or object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority
06
Retention, Security & Children
We keep personal information only for as long as necessary to fulfil the purposes described in this policy and to satisfy legal, tax, accounting, and regulatory obligations.
We protect information using industry-standard safeguards including encryption, restricted access controls, secure infrastructure, and trusted service providers. However, no method of transmission or storage is completely secure.
Our website is not directed to children under the age of 16, and we do not knowingly collect personal information from children.
07
Changes & Contact
We may update this Privacy Policy as our practices, technologies, or legal obligations change. The effective date at the top reflects the latest version.
Reach a real person at birkhub
600 Congress Ave, Suite 1401
Austin, TX 78701
United States
+1 (346) 672-6975
Mon–Fri 9 AM–6 PM CT
Sat 10 AM–2 PM CT
support@birkhub.com
Replies within one business day